ck44 Privacy Policy

1 Introduction and Scope

ck44 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the ck44 website, mobile application, and all related services.

By registering an account on our platform, you are considered to have read and agreed to the terms of this privacy policy. ck44's Terms and Conditions should be read alongside this policy, as both documents together form a complete legal framework.

2 Information We Collect

ck44 collects the following categories of information in order to provide its services:

2.1 Personal Identification Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address and country
• Email address
• Mobile number

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction history and amounts

2.3 Account and Gaming Information

• Username and password (stored in encrypted form)
• Gaming history and betting records
• Bonus usage and VIP level information
• Support team communication history

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Login time and location data

3 How Information Is Collected

ck44 collects information in several ways:

1. Information provided directly: Information you provide yourself through account registration, identity verification forms, deposit or withdrawal requests, and support tickets.
2. Automatically collected information: When you use the ck44 website or app, technical information is collected through cookies, log files, and similar technologies.
3. Through third parties: Relevant information may be received from identity verification services or payment processors.

4 Purpose of Using Information

ck44 uses collected information only for the following legitimate purposes:

4.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Running gaming services and betting activities
• Providing bonuses and VIP benefits

4.2 Security and Compliance

• Preventing fraud, money laundering, and cyber attacks
• Age verification — ck44 serves only individuals aged 21 and above
• Monitoring unusual account activity

4.3 Service Improvement and Communication

• Analysing and improving service quality
• Sending relevant promotional information and offers (subject to your consent)
• Resolving your issues through the support team

Your gaming behaviour patterns may be monitored as part of ck44's Responsible Gaming guidelines, to identify whether any user may be developing a problem with excessive gambling.

5 Data Storage and Security

ck44 follows industry-standard technologies and practices to protect your information. All data transfers are secured through SSL (Secure Socket Layer) encryption. Stored data is kept in encrypted form on high-security servers and can only be accessed by authorised personnel on a need-to-know basis.

ck44 never stores passwords in plain readable form — every password is protected through strong cryptographic hashing algorithms. However, security does not rely on our technology alone — it is also your responsibility not to share your account password with anyone else.

6 Sharing Information with Third Parties

ck44 does not sell your personal information. However, for the purpose of operating services, information may be shared with specific third parties in the following situations:

6.1 Payment Service Providers

Necessary transaction information is shared with mobile banking services such as bKash, Nagad, and Rocket for processing deposits and withdrawals. These services have their own privacy policies.

6.2 Identity Verification Services

During account verification, identity-related information may be shared with authorised verification services. This is essential for ensuring the security of the platform.

6.3 Legal Reasons

Required information may be disclosed on the basis of a court order, legal investigation, or a lawful request from authorities. Disclosing information in such circumstances is part of ck44's legal obligations.

6.4 Technology and Gaming Partners

ck44 works with various gaming studios including Evolution, Pragmatic Play, PG Soft, and JILI to operate games on the platform. Only the information necessary for operating the service is sent to these partners, and they are required to comply with ck44's privacy standards.

7 Cookies and Tracking Technologies

The ck44 website and app use cookies and similar technologies. These are mainly of three types:

1. Essential cookies: These are required to maintain login status, manage security tokens, and handle session management. If these cookies are disabled, ck44 will not function properly.
2. Analytics cookies: Used to understand which parts of the website are used most and to improve service quality. This information is collected anonymously.
3. Functionality cookies: Used to remember your preferred language, display settings, and similar personalised preferences.

You can control or disable cookies from your browser settings, though some services may become limited as a result.

8 Your Rights and Controls

ck44 gives you specific rights over your personal information:

• Right to access your data: You can request a copy of the information ck44 holds about you.
• Right to correction: If there is incorrect or incomplete information in your account, you can request that it be corrected.
• Right to opt out of marketing communications: If you do not wish to receive promotional emails or messages, you can opt out at any time.
• Right to close your account: You may close your account if you wish. However, due to legal and regulatory obligations, some information may be retained for a specified period.

To exercise these rights or for any questions about your data, contact ck44's 24/7 live chat support or write to the support email. Our support team assists in both Bengali and English.

9 Protection of Minors

All ck44 services are intended only for individuals aged 21 and above. Personal information of any minor is not knowingly collected. Age verification is mandatory during the account registration process and providing an ID is required at the time of verification.

If there is reason to suspect that a minor's information has entered our records, the support team should be notified immediately. For more details on this, see ck44's Responsible Gaming Guidelines, which outline the steps taken to protect minors.

10 Changes to This Policy

ck44 reserves the right to update this privacy policy from time to time. Changes may be made to this document due to service changes, legal requirements, or technological developments.

For significant changes, you will be notified via your registered email address or through the app. If you continue to use the platform after a change, you will be considered to have accepted the new policy. You are therefore encouraged to read this page carefully after each update.

If you wish to know about previous versions of this policy, you may request them through the support team.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact the ck44 support team:

• 24/7 Live Chat Support (in Bengali and English)
• Support Email: [email protected]

Privacy-related requests are generally responded to within business days of receipt. More complex matters may take a little longer, but the support team will keep you informed of progress.

For general information about ck44, visit the About Us page, where you can find details about the platform's services and values.